Every day, we wake up to new headlines and are hit with constant alerts on our phones as the need to distance ourselves socially increases. It can be overwhelming, frightening even. It’s time to come together, to unite, to act responsibly and to care for those around us. To put measures in place that bring us closer than ever before – in spite of physical distance.
We are working hard to bring you all that you expect from TRUBELLE and more – so you can keep on shopping if you wish, without worry. We will continue to bring you a fresh collection of fashion stories to brighten up the days, but we will put most of our efforts into being here for each other - sharing stories from you and our team on the little things each day that are keeping us going and keeping us connected.
We have dedicated and highly-experienced teams closely monitoring the latest advice from the World Health Organisation (WHO), along with local and national Government bodies to review our approach as the situation in Australia
For answers to the questions you have asked, please see below. We will keep this page updated as information is made available to us and our situation evolves.
Why we're still open
Today more than ever, e-commerce services are providing a vital service to people across our country and we are committed to being a part of this to help local communities continue purchasing essential clothing and footwear items in these times of uncertainty. TRUBELLE employs a small team of people and, as an online retailer, we are in a fortunate position to tightly control the health and safety measures that keep our people safe. We are confident in the series of preventative measures put in place for our workforce. Our dedicated COVID-19 Task Force is constantly monitoring and adapting our approach in line with government, local and World Health Organisation guidelines to ensure our people, who depend on us for a steady income, can continue to work in the safest possible way.
We are working closely with our delivery partners to ensure parcels arrive in the safest way possible. This includes drivers conducting contactless deliveries and ensuring they have access to hand sanitizers, using protective gloves and are adhering to hygiene precautions as advised by local government and health authorities. Click on the links for further information around additional measures our delivery partners like Australia Post,
Packaging and orders
Your orders are safe: our Fulfilment Centre is being cleaned more frequently and rigorously. We are following advice from the World Health Organisation and local health authorities and all our packaging staff have increased access to hand sanitizers, along with personal protective equipment where required and relevant.
Our Fulfilment Centre staff are upholding high hygiene standards as advised by the World Health Organisation and local health authorities when collecting and inspecting returns, including the use of gloves and strict hand sanitization procedures.
Looking after our family
We have a number of extra ways we’re supporting our teams during this time across all areas of our business. Team members of TRUBELLE who can complete their job offsite are currently working from home.
For our key operations, where our people continue to work on site (such as our Fulfilment Centre, Customer Service and Production teams), we are committed to going over and above when it comes to health and safety. Our priority is taking all actions and precautions to protect our team on the ground, and to ensure they feel safe and comfortable in their working environment. These measures include, but are not limited, to:
• It goes without saying that in these uncertain times, any employee who is in a vulnerable or high risk group who feels anxious about coming to and from work, are absolutely supported in their decision to stay at home or in arranging flexible work-from-home options.
• We require all employees and third parties arriving on site to have their temperature checked and complete a health declaration form on a daily basis before entering the work site.
• We have worked together with our logistics partners to ensure loading and unloading of materials and parcels at our sites are conducted at safe distances.
• Where we work with models for production, our hair and make up artists and stylists help direct our models to complete simple looks themselves at a safe distance ensuring a contactless environment.
For any specific questions not answered here, our dedicated Customer Service Team is here for you. Email to use @ firstname.lastname@example.org or just use the message us icon on our site to contact us anytime.
We are stronger together and here for each other.
Take care, be creative, and keep in contact.
TEAM TRUBELLE, xoXO